Detailed step-by-step help for the most common tasks. If you do not find what you need, write to [email protected].
Click "Open account" and complete the single-page form with first name, last name, email, and phone number. Within minutes, you receive a verification link by email. Then upload an identity document and an address proof. KYC verification typically completes within one business day.
a national passport, driver's license, or national ID. For cross-border subscribers: national passport, ID card, or driver's license. The document must be valid for at least three more months. For address proof we accept utility bills, bank statements, or official correspondence from the last 90 days.
You receive an email confirmation and the contact information of your assigned advisor. The advisor reaches out the same or next business day to introduce themselves and answer any questions.
instant domestic transfer for subscriber accounts (free, instant), regional bank transfer for EU accounts (free, 1 business day), wire transfer (free for domestic, $15 international), and card (Visa/Mastercard, instant). For verified accounts, crypto deposits via BTC/ETH/USDT (~30 min).
Withdrawals are processed within 24 hours. instant domestic transfer arrives near-instantly to subscriber accounts; regional bank transfer takes 1 business day; international wire 2–3 days. Amounts above $20,000 are manually verified and may take up to 48 hours.
No. You can withdraw your entire balance at any time. For AML reasons, withdrawals are routed back to the original deposit channel — withdrawal to a different account requires additional verification.
In your account settings, go to "Security" and select either TOTP app (Google Authenticator, Authy, 1Password) or WebAuthn (YubiKey, Touch ID). We recommend WebAuthn. We do not offer SMS-based 2FA for security reasons.
Write immediately to [email protected]. We can freeze your account within minutes and investigate the activity. We then jointly establish a new password and possibly a new 2FA method.
We never send links to login pages by email. We never ask for your password or 2FA codes by email or phone. When in doubt, open kenvestium.org directly in your browser and check your messages there.